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Satisfaction Guarantee

Satisfaction guarantee

We at Nordic Cosmetics are firmly convinced of CBD in skin care. However, if you are not 100 percent satisfied, you can take advantage of our satisfaction guarantee. Everyone's skin is different, some experience redness from testing new skin care products, for example, while others experience dryness. Before you contact us, we would therefore like to ask you to test the products for at least two weeks and thus give your skin time to get used to the new skin care.

How does the satisfaction guarantee work?

At Nordic Cosmetics, you can buy your CBD skincare safely, because we stand behind our offered products 100%. However, if your expectations are not met, you can use our satisfaction guarantee. To do so, return your product(s) to us within 60 days and we will allow you to choose between a product exchange or a payment refund. The satisfaction guarantee can only be used once.

To be eligible for the satisfaction guarantee, you must meet the following requirements:

If you meet all the requirements and wish to make use of the satisfaction guarantee, please fill in this form and send it to us by e-mail to [email protected]

Click here to download the form.

Once you have submitted the form, we will check within five business days whether you meet the requirements. If you do, we will send you a return label that you can use to return the product(s) to us free of charge. Once we receive your return, we will either exchange the products or refund your money.

Important note: Please do not send your parcel back until we have approved your submitted form. The money-back guarantee is applicable to alll Nordic Cosmetics products.

If you have any questions regarding our products in general or our satisfaction guarantee in particular, please feel always free to reach out to us.

Phone: +49 89 99 74 29 550
Mail: [email protected]

Need help?

Our customer service team will be happy to assist you.